Service overview
Direct Mail supports split procurement, independent shipments from multiple suppliers, single-item office supply replacements, and enterprise demands for precise per-shipment tracking. While it eliminates warehouse wait times for consolidation, actual delivery speed still depends on channel selection, schedule frequency, customs clearance, and last-mile delivery.
Use cases
- Single online purchases: Buying a single item or parcel with no need for consolidated storage.
- Staggered warehouse arrivals: Orders arriving at different times and needing immediate separate dispatch upon arrival.
- Independent management: Goods requiring separate progress tracking or distinct logistics channels.
- Enterprise independent supply: Shipping samples, spare parts, or temporary supplies individually for precise management.
- Higher urgency: Avoiding warehouse delays caused by waiting to assemble consolidation batches.
Process
- Obtain Warehouse Address: Copy the Guangzhou warehouse address (including your unique KX ID) from KX Web App/Mini Program and fill it into your shopping platform or inform suppliers.
- Online Pre-declaration: Submit parcel pre-declaration in the system, fill out customs information, select Air or Land Direct Mail, choose optional insurance/reinforcement, and apply coupons.
- Inbound Processing: Guangzhou warehouse receives, verifies, and checks in the parcel. If inbound status is delayed, verify dispatch with your supplier before contacting KX.
- Mainline Dispatch: Compliant parcels are scheduled for cross-border dispatch according to your chosen direct line route.
- Full-Process Tracking: Track inbound, cross-border, Cambodian arrival, and last-mile status anytime via App/Mini Program.
Notes
- Multiple Channel Options: Direct Mail supports both Air and Land routes; receiving standards and logistics arrangements vary by channel.
- Accurate Information: Ensure correct entry of your KX ID, warehouse address, and parcel details to prevent misidentification or delays.
- Special Item Consultation: Liquids, batteries, powders, and special goods must be verified prior to shipping; do not assume transportability based solely on item names.
- Delivery Flexibility: Actual lead times may be affected by flight/truck schedules, customs clearance, weather, and public holidays. Please plan accordingly.
FAQ
How do I choose between Direct Mail and Consolidation?
Direct Mail is recommended for single parcels, urgent items, or users who dislike waiting for consolidation. Consolidation is better for multiple parcels seeking lower combined shipping costs.
Can I choose Air or Land for Direct Mail?
Yes. You can select either compliant Air or Land Direct Mail channels depending on item attributes and lead time requirements.
Is same-day delivery guaranteed for Direct Mail?
No. Direct Mail removes consolidation wait time, but overall lead time remains dependent on warehouse processing, transport schedules, customs clearance, and local delivery.
Where can I track my shipment?
Log in to KX Web App or WeChat Mini Program to check real-time parcel tracking logs.